Self Service AI | Freshdesk
CUSTOMER-FACING AI

Automate your CX, with Freddy AI

Deliver personalized and instant customer support, effortlessly.
AI-Powered Self-Service

Use AI-powered self-service to instantly connect your customers to relevant support solutions, regardless of the channel they’re on.
Deliver instant and personalized resolutions, 24X7!
Freddy Answers

Freddy Answers instantly responds to your customers' questions with the best fitting answer from your knowledge base. But it doesn’t stop with deflection. It detects intent and follows up the answer with relevant conversation flows to engage and delight customers.

 

You can power up your chat and phone channels with Freddy Answers
Freddy Chatbot Builder

Freddy chatbot builder is a powerful no-code builder that enables you to build a bot and define its conversations, so it can engage with your customers to provide personalized support. Integrate your bot with all your 3rd party apps and internal systems seamlessly to obtain context and provide resolutions instantly. All of this, without a live-agent intervention.

Automate resolutions, and save time for both your customers and agents.
What's More
Take the bot-first approach with Freddy AI
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