Freshservice IT Service Desk Software

IT Service Desk | Freshservice

IT Service desk software that's easy to use
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

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Everything you need to provide exceptional IT support

Easy to use and set up

Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.

Gamify your service desk

Turn your service desk into a highly engaging and fun experience for your agents

Information at your fingertips

Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry

Multi channel support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person

Best rated Mobile App

Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road

Why Freshservice?

Give predictive support a spin today, and reinvent how your team does customer support!

Service desk software that aligns IT with the business

Easily transition to a modern, efficient ITIL aligned service desk software that requires no training

Blossom

Perfect for small teams

£16

agent/month, billed annually

£22/agent/month, billed monthly

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Features

Incident Management
Knowledge Base
Self Service Portal
Automations
Standard Reports
Marketplace
Unlimited End Users

Garden

Ideal for growing teams

£36

agent/month, billed annually

£47/agent/month, billed monthly

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Features

Everything in Blossom and...

Service Catalog
Asset Management
Custom & Scheduled Reports
Multiple Portal Languages
Domain Whitelisting
Multiple SLAs & Business Hours
Unlimited Mailboxes
100 free assets

Estate

Best value for large teams

£57

agent/month, billed annually

£72/agent/month, billed monthly

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Features

Everything in Garden and...

Change, Problem & Release Management
Software License Management
Customizable Agent Roles
Advanced Security - Custom SSL & Custom Email Servers
Analytics
Contract Management
Project Management

Forest

Made for enterprises

£72

agent/month, billed annually

£72/agent/month, billed monthly

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Features

Everything in Estate and...

IP Whitelisting
Sandbox
1 Hour Support SLA
Audit Logs
Customer Success Manager
Data Center Location

24 x 7 email support and 24 x 5 phone support included with all plans

Frequently Asked Questions

What are managed assets?

Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later updated using the Discovery Agent.

Is my data safe?

At Freshworks, we take data security seriously. Our servers are hosted in a world-class data center that is protected by 24-hour surveillance and we ensure that our application is always up-to-date with the latest security patches.

Have any other questions?

If you have questions about Freshsales or the signup process, please email us at support@freshsales.io and we will be glad to answer all your questions.

Can I upgrade or downgrade anytime?

Yes. Freshservice offers a pay-as-you-go service, and you can upgrade, downgrade or cancel at any time. To change your plan, visit 'Plans & Billing' in your Freshservice account.

What types of payment do you accept?

1. Visa, Mastercard, Discover and American Express credit cards are accepted across currencies (American Express and Discover cards are not accepted for INR currency).

2. We accept PayPal transactions for USD only.

3. We accept offline payments (wire transfers) for Half-Yearly and Annual billing cycles.

4. We accept check payments in USD currency and this applies only for US and Canada customers.

An IT Service Desk trusted by over 20,000 customers

Freshservice is an IT service desk in the cloud. It packs ITIL best practices in a refreshingly simple user interface. Here's a demo to walk you through the processes