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Freshdesk Pricing
AI-boosted ticketing for exceptional customer service
Start your 21-day free trial with all features. No credit card required.
Find the best plan for you
Growth
Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management
£12
/agent/month, billed annually
Pro
Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms
£35
/agent/month, billed annually
Pro + AI Copilot
Get all the benefits of the Pro plan and the Freddy AI Copilot add-on bundled together
£58
/agent/month, billed annually
Enterprise
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more
£60
/agent/month, billed annually
Supercharge your Freshdesk with add-ons
Freddy Ultimate
Improve your customer experience and agent productivity with the best in class bots and AI/ML features from Freddy
£55
- Auto Triage for Custom Fields
- Robo Assist (RPA Connectors)
- Assist Bot
- Canned Response Suggester
- Analytics
Freddy Self Service
Automate the resolution of issues using highly-customisable chatbots and superior API connectors from Freddy AI
£75
- Chatbot Builder
- API Connectors
- Intent Detection
- Rich Media Interactions
- Custom CSS & JS
- Custom Params
- WhatsApp Business Integration
- Facebook Messenger Integration
- Multilingual Bots
- Analytics
- Bot Activities
- Agent Handover
Field Service Management
Add field employees, manage appointments and schedules and deliver stellar support in person too.
£22
- Scheduling Dashboard
- Time Tracking
- Map View
- Offline Availability
- iOS and Android Apps
- Analytics
All prices are exclusive of applicable taxes
24 x 7 email support included with all plans
24 x 5 phone support included with all paid plans
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