Freshdesk Pricing


AI-boosted ticketing for exceptional customer service


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Find the best plan for you

Growth

Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management

£12

/agent/month, billed annually

Free Trial

Pro

Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms


£35

/agent/month, billed annually

Free Trial

Pro + AI Copilot

Get all the benefits of the Pro plan and the Freddy AI Copilot add-on bundled together






£58

/agent/month, billed annually

Free Trial

Enterprise

Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more



£60

/agent/month, billed annually

Free Trial

Supercharge your Freshdesk with add-ons

Freddy Ultimate

Improve your customer experience and agent productivity with the best in class bots and AI/ML features from Freddy

£55

Agent/month 
+
£375 for 5000
Freddy sessions/month
Available on Forest and Forest Omnichannel

Includes everything in Freddy Self-service and...
  • Auto Triage for Custom Fields
  • Robo Assist (RPA Connectors)
  • Assist Bot
  • Canned Response Suggester
  • Analytics

Freddy Self Service

Automate the resolution of issues using highly-customisable chatbots and superior API connectors from Freddy AI

£75

For 1000 Freddy Sessions/month 
Available on all plans

  • Chatbot Builder
  • API Connectors
  • Intent Detection
  • Rich Media Interactions
  • Custom CSS & JS
  • Custom Params
  • WhatsApp Business Integration
  • Facebook Messenger Integration
  • Multilingual Bots
  • Analytics
  • Bot Activities
  • Agent Handover

Field Service Management

Add field employees, manage appointments and schedules and deliver stellar support in person too.


£22

Field Employee/month 
Available from the Blossom plan

  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps 
  • Analytics

All prices are exclusive of applicable taxes

24 x 7 email support included with all plans

24 x 5 phone support included with all paid plans