Uncomplicate customer support with a consumer-grade solution that’s fast to launch and scale.

Everything you need to empower your teams with more meaningful conversations and deliver effortless customer support.

Faster service delight



Make it easy for agents to work collaboratively and provide speedy responses to customers. Prioritize, categorize, and assign tickets to the right agents and deliver customer delight.

Intelligent automations


Automate agent workflows and resolve routine questions with bots and AI. Say good-bye to mundane processes by learning from past tickets to proactively suggest new resolutions.

Intuitively collaborative

Fuel teamwork and collaboration to solve issues faster. Rapidly engage teammates for discussions right inside tickets that retain visibility and deliver consistent customer care.

Discover why Freshdesk is unique

Delight customers everywhere

Simplify multi-channel ticketing, provide intuitive customer portals, deliver faster resolutions with contextual insights and make support delightful for agents, customers, and admins.

Bring teams together in the future of hybrid work

Empower teams with time-saving automations that include 

in-context collaborations, advanced agent routing, and a rich knowledge base to provide customers with highly personalized support in a distributed business environment. 

Have more meaningful conversations

Superpower agents with unified customer profiles, prescriptive next best actions, and workflow automation to reduce repetitive tasks and accelerate service delivery.

Unite your teams around the customer

Work smarter and boost productivity with powerful collaboration tools. Engage the right experts to solve complex inquiries and collect best practices.

Expand Freshdesk with Field Service Management

Empower your field service team to consistently offer delightful service experiences with automated scheduling and routing, easy access to customer information on a mobile app. Engage customers through real-time updates via conversational bots. 

Accelerate customer experience innovation - with Neo.

Quickly innovate to meet your expanding customer support needs with Neo - the open and flexible Enterprise platform providing rich APIs for custom integration, automated workflows, smart analytics, and ecosystem partner solutions.

Connect all your tools and data

Instantly connect customer support across your business with over 1,000 pre-delivered integrations for the Marketplace apps that you use today

Recommended by leading industry experts